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Why can’t I see Articles in Notion / Help Center / Dashboard

Reasons that you are missing an Articles in Notion or Help Center or dashboard

Published on October 24, 2023
 
Our platform is designed to ensure a seamless content management experience, reflecting your Notion workspace's articles on the dashboard for easy access and management. However, there could be moments when certain articles don’t appear as expected on the dashboard. This article outlines some common reasons why this might happen and how to resolve such issues.

I can’t see the Article in the list view

The list view or the board view is grouped by category and sometimes when you delete a category the Articles go out of the original category and still do not go under the uncategorized group.
Use Full Table view to access the Article and then add the category you want it to be under.
 

I can’t see the Article in the dashboard & help center Site

Below are the possible reasons & how to fix the same

Article Isn't Published

For an article to be visible on the dashboard, it needs to be published in your Notion workspace. Unpublished articles remain hidden from the dashboard to prevent premature or unready content from being displayed.
Solution:
Check the status of your article in Notion and ensure it's marked as published. If it's in draft status, follow our guide on How to Publish Your Article from Draft to change its status.

More than one Article with the same Name

Each Article or Category needs to have unique names as they are the slug that make the URL of the page. You will be warned in the dashboard to fix this issue of duplicate names.
Solution:
See the list provided in the warning message and fix the names to ensure uniqueness.
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Article Was Deleted

If an article was deleted in Notion, it would no longer appear on our platform's dashboard. This is a straightforward scenario, yet one that could easily be overlooked.
Solution:
Confirm that the missing article hasn’t been deleted. If necessary, restore the deleted article from Notion's trash to have it reappear on the dashboard.

Older Regenerated Data is Displayed

Our platform retains the previously regenerated data to maintain consistency and accessibility. If you've made changes in Notion but haven’t clicked on Regenerate all pages on the dashboard, the old data will continue to be displayed, masking any recent updates.
Solution:
Whenever you make changes to your articles in Notion, be sure to click on the Regenerate all pages button on the dashboard. This action refreshes the data, reflecting all the recent updates and changes you’ve made in Notion on our platform.
Read more to learn how to -
How to keep Help Center in sync with Notion
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